PDair Fast Question and Answer

Q: How long does it normally take for my order to arrive?
A: Orders are usually dispatched within 1 - 2 working days, and should arrive from 3 to 10 days by e-express delivery for Australia, Canada, Great Britain, New Zealand, USA, France, Germany, Korea, Norway, Russian Federation, Singapore, Vietnam.  The other countries is estimated from 3 - 20 days depending on local postal services of the receiving country.

Q: Who should I contact with questions concerning warranty?
A: Contact us directly with questions concerning warranty. If you contact customer service, please specify the product name, online item number and transaction number in your e-mail.

Q: Does PDair offer extended warranties for any products?
A: We currently do not offer or extend product warranties for any products.

Q: How often is the stock updated on PDair?
A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with most current trends and new model releases.

Q: Is international shipping available? To what international destinations do you ship?
A: We currently ship to all international addresses.

Q: Is free shipping offered for my country?
A: We provide Free Shipping Worldwide.

Q: What forms of payment are accepted?
A: We currently accept most major debit and credit card payments (via Braintree) / PayPal Express Checkout.

Q: How do I know when my order has been received?
A: PayPal will issue a Receipt for Your Payment to PDair once your payment is confirmed.

Q: How do I know when my order has been shipped?
A: For shipping status, please contact us via enquiry@pdair.com stating your order number.

Q: Can I cancel my order?
A: After you have clicked "Pay", your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Q: Can you ship to my office or another residential address even if it is different than my billing address?
A: Please contact us via enquiry@pdair.com stating your order ID and provide us with your preferred shipping address.

Q: Are the product images on your site photographs of the actual merchandise?
A: YES! All of the product images shown on PDair.com are images of actual merchandise.

Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is received.

Q: When can I expect to receive status updates of the item I sent to PDair for exchange/repair/refund?
A: We will notify you of the status of your query by e-mail once your returned items have arrived.

Q: Can I exchange a product I purchased on PDair?
A: You can exchange an item as long as the original purchase and meets all of the return criteria. However, a replacement is not reshipped before the original item is received for inspection. Please make sure that shipment is registered and insured via a reputable courier.

Q: May I return a product that was special ordered or customized?
A: Products that was special ordered or customized cannot be returned or exchanged.

Q: Is there a preferred method by which I should return an item to PDair?
A: It’s better to ship your product via some sort of insured postage since we cannot be held responsible if your parcel goes missing. Please return the product to the address listed at the top of the invoice.